Who it is for: Specialist
Before you start: Workspace access. Check the selected client, dates and current records before starting.
A real app screen. The names, amounts and notes in it are invented. Shown in English; Ukrainian and Russian are also available.
What to do
- 01
Check the Telegram connection in the client card. Ask the client to open the bot and make sure it is not blocked.
A client did not receive a notification or broadcast · 1 - 02
Check the relevant notification setting. For a broadcast, review the audience and delivery state.
A client did not receive a notification or broadcast · 2 - 03
Review quiet periods and whether the event is still relevant. Finished or cancelled sessions no longer need a reminder. If unclear, contact support with the event time and type.
A client did not receive a notification or broadcast · 3
Check the result
You know whether the connection, settings, quiet period or event state caused the issue. Check the next relevant message in the chat.
If things go differently
If Telegram is disconnected or the bot is blocked, restore the connection first. Check delivery settings and quiet hours. Reopen the current session if it has changed.
Keep in mind
Delivery is not guaranteed when Telegram is unavailable. Stale notifications are not replayed as new messages.